Fairness Policy

Mencap is committed to ensuring that all lottery activity is operated and conducted in a secure, fair, and socially responsible way, actively endorsing responsible gambling amongst its supporters.

Every lottery has a strict set of rules that also form the Terms and Conditions, and are made available permanently to all customers, both online and upon request.

Winners will first be notified by phone, and subsequently in writing if contact cannot be established. Winning results are published online the following working day to ensure that any customer can access the information. This information is also available on request.

Whilst every effort will be made to contact winners, any prizes unclaimed 90 days after the draw date will be donated to Mencap on the winner’s behalf.

In the event of a complaint or dispute, the procedures and guidelines outlined in the Complaints and Disputes Policy should be referred to by the supporter. These procedures are available on Mencap’s website, or upon request.

Mencap is a registered charity in England and Wales (222377), as well as in Scotland (SC041079).

Entry Processing

The closing date for any entry into a weekly lottery is at 5pm on the Thursday before the draw. Any later entries will be automatically entered into the next available draw.

The closing date for raffle entries is advertised on the tickets, typically one week before the draw. Any entries received after the closing date are treated as donations.

Information on Lottery Tickets

Tickets and prizes are distributed under the assumption that;

  • No ticket has been bought or sold by anyone under 16 years of age.
  • No ticket has been sold in the street.
  • All proceeds from the sales of tickets have been transferred to Mencap.

If any of the above conditions are not met, the player automatically forfeits the right to any prize.

Gambling Commission

Mencap is registered with the Gambling Commission under the most recent iteration of the Gambling Act (Licence number 020259).

Mencap only uses a Random Number Generator that has been licensed by the Gambling Commission as a part of the Gambling Software supplied by licensed organisations. Draws are conducted at the External Lottery Manager’s (ELM) premises.

All profits from lotteries are used to fund Mencap's vital work.

If you feel you are gambling more than you should, helpful information is outlined in the Responsible Gambling section of our Social Lotteries Policy, and through our supporter care team, who are contactable on 0845 077 0777, or at supportercare@mencap.org.uk.

Staff Entry and Incentives Policy

All Mencap and ELM staff are allowed to purchase weekly lottery entries, provided they are not directly involved in the promotion or administration of the lottery.

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